Same mechanism, different failure.
The product is one thing: emergency access that no individual controls, plus the procedures and the record around it. What changes is which disaster you are preparing for.
DevOps & SRE
The root account, the registrar, and the identity provider everything else trusts.
Your break-glass accounts are the ones that must work when SSO is down — which means they cannot live behind SSO. Store them under a quorum, link them to the runbook step that needs them, and rehearse the whole path monthly.
Read moreEnterprise
Break-glass, crisis comms, and resilience under one audit trail.
The CISO, the Head of Resilience, and IT GRC usually buy three products — a PAM tool, a mass-notification suite, and a DR runbook — and live with the seams between them. One control surface, one append-only record, mapped to the frameworks your regulator names.
Read moreIncident managers
The command surface for before, during, and after the incident.
Quorum access, call trees, and playbooks in one place that still works when Slack, email, and the on-call spreadsheet do not. Every contact, access, and escalation lands in the same record the post-incident review will ask for.
Read moreManaged service providers
One team per client, with evidence you can hand each of them separately.
Every client gets an isolated team with its own contacts, secrets, playbooks and audit trail. Engineers are added per client rather than per company, and evidence packs export per client — which is what their auditor will ask for, not yours.
Read moreSmall business
The bus factor is one and everybody knows it.
One person holds the bank login, the domain, and the payroll system. That is not a governance failure, it is what a ten-person company looks like. A 2-of-3 quorum across the founders and the accountant fixes the risk without hiring anyone.
Read moreNot sure it applies to you?
One question settles it: if the person who holds your most privileged credential were unreachable for a week, how long would it take to get in — and could you show anyone afterwards who did? If the answer to either half is uncomfortable, this is for you.