The command surface for before, during, and after the incident.
When it matters, everything is scattered — Slack, email, a spreadsheet, and someone’s memory. Break Glass keeps what the response needs in one place that still works when the usual tools do not.
Before
- Store the emergency credentials, contacts, and runbooks the response will need
- Split access K-of-N so no single unreachable person is the bottleneck
- Author playbooks with publish-time validation, so a broken graph never ships
- Schedule drills and tabletop exercises that page the real call tree without live secrets
During
- Reach the right people over SMS, email, and voice with acknowledgement tracked
- Escalation ladders on absolute offsets — if the first person does not ack, the next is paged
- Quorum-approved release of the credentials the incident actually needs
- Run the playbook step by step, recording each outcome as you go
After
Someone always asks who was contacted, what was accessed, and when. The append-only audit log answers it — across secrets, messages, and escalations — and the evidence pack exports it mapped to ISO 27001, SOC 2, DORA and NIS2.